SIA ranked first outside US in interline eTicketing

According to an IATA electronic-ticketing implementation status report issued August 13, 2007, Singapore Airlines is ranked first outside of the US region, and third in the overall industry, in terms of interline e-ticketing implementation.

Singapore Airlines customers whose journeys involve connections with any of the Airline’s 84 airline e-ticketing partners require only a single interline electronic-ticket. (Please refer to the annexed list of Singapore Airlines’ major interline e-ticket partner carriers.)

The Airline expects to implement interline e-ticketing facility with all STAR Alliance partner carriers by October 2007 and plans to conclude interline e-ticketing arrangements with all 155 interline partners by end of 2007.
Mr Huang Cheng Eng, Singapore Airlines Executive Vice-President, Marketing and the Regions said, “Singapore Airlines is a front-runner in adopting technology in our business model, and we have embraced e-ticketing as a means to simplify air travel for our customers. With more than 95 percent of our interline traffic enabled on the e-ticketing platform, customers can now enjoy the convenience of using just one interline e-ticket to connect from our flights to our partner carriers.”
With e-tickets, travel itinerary and passenger information are maintained electronically in the airlines’ reservations systems. As a result, any amendments to bookings can be made easily and customers do not have to worry about misplaced paper tickets.

The Airline targets complete issuing of e-tickets by end-2007; ahead of the IATA guideline of end-May 2008. Currently, e-tickets make up more than 90 per cent of Singapore Airlines tickets issued in countries such as Singapore, Australia, Hong Kong, Philippines, Indonesia, Thailand and the UK.

The interline e-ticket arrangement is available online at singaporeair.com and at all Singapore Airlines sales offices in cities where e-ticketing is available. They are also available at selected travel agencies.

SIA’s major interline eTicketing partners based on transaction volume are

STAR Alliance Carriers

• Adria Airways
• Air Canada
• Air China
• Air New Zealand
• All Nippon Airways
• Asiana Airlines
• Austrian Airlines
• British Midlands Airways
• Croatia Airlines
• LOT Polish Airlines
• Lufthansa
• Scandinavian Airlines
• South African Airlines
• Spanair
• Swiss International Airlines
• TAP Portugal
• Thai Airways
• United Airlines
• US Airways
Non-STAR Alliance Carriers
• Virgin Atlantic
• Malaysia Airlines
• British Airways
• Continental Airlines
• American Airlines
• Air France
• Japan Airlines
• Cathay Pacific Airways
• Delta Airlines
• KLM
• Saudi Arabian Airlines
• Qantas Airways
• Korean Air