Suntel wins the National Quality Award

Suntel Ltd, the company that re-defined the telecom market with innovation and unmatched service quality re-established its brand value by winning the Sri Lanka National Quality Award for 2006 in the large scale service category which was awarded by the Sri Lanka standards Institution.

The Sri Lanka National Quality Award 2007 marks another milestone achievement for the company, re-emphasizing the award winning service Suntel provides to its customers. Receiving this award is clearly in line with the company’s vision, to be the most preferred telecom solutions provider in the industry.

The award is also a tribute to how Suntel has evolved in terms of new innovation and service standards to satisfy the demands of a rapidly growing dynamic market.

Commenting on Suntel winning the Sri Lanka National Quality Award for 2007 Jeremy Huxtable, Managing Director, Suntel said, “We take pride in accepting this award which re-instates our position in the telecommunications industry for quality service standards.

Winning this award is a positive indication to receive recognition from an outside agency for the standards of quality that we offer our customers. Suntel is a company committed to superior service, innovation and quality and has been setting benchmarks in corporate best-practices in the telecommunication industry in Sri Lanka. Ever since we launched operations in Sri Lanka back in 1996, the brand has achieved phenomenal growth as an innovative and technologically superior telecom provider. I thank all our staff members for their commitment and continuous effort in making Suntel the success it is today.

The Sri Lanka National Quality award is presented by the Sri Lanka Standards Institution where leading companies in large, small and medium categories covering manufacturing, service and healthcare are adjudged on their Performance Excellence and quality of service and is presented to the company which best meets the seven criteria categories in Leadership, Strategic Planning, Customer and Market Focus, Measurement, Analysis, and Knowledge Management, Human Resources Focus, Process Management and Business Results.

Fitting into the large scale category with more than 1000 fulltime employees Suntel was placed on top as the award winning company. In 2005 Suntel also bagged the Merit award in the large scale service category. The award promotes the awareness of quality as an increasingly important element in competitiveness, understanding the requirement for quality excellence and sharing information on successful quality strategies and the benefits derived from implementing them.

Suntel continues to achieve high service levels and has gained a reputation for being the best in the telecom industry in terms of service quality, connectivity, fast response, and the best in value & choice.

Today, Suntel is perceived as the fastest growing national telecommunications service provider with superior technology, offering better value to customers. A combination of technical and operational expertise, the best resources in human capital supported by a sound financial base has helped create a company that is committed to delivering service excellence through cost effective telecom solutions.

The presentation of the award was held recently to Suntel at the Quest for Excellence conference, which brought together some of the highest ranking business officials and main architects instrumental in transforming an organisation from ordinary status to performance excellence to share their experience and knowledge.

Suntel is a joint venture company that brings together the resources and expertise of Swedish telecom giant overseas Telecom AB, Metrocorp (Pvt) Ltd., Townsend Limited of Hong Kong, the National Development Bank, and the International Finance Corporation (IFC) - a member of the World Bank Group. The combination of technical and operational expertise supported by a sound financial base has helped create a company which is committed to being Sri Lanka’s preferred telecommunication service provider, through service excellence and cost-effective delivery.