Dialog unveils largest hi-tech Customer Service Centre

Dialog Telekom PLC, last week declared open its largest hi-tech Customer Service Centre in the city of Colombo. Dedicating the whole of 20,000 plus square feet, to serving its customers through highly trained customer service consultants, a multitude of technology displays and several lifestyle specific experience zones, the company has styled the country’s largest customer service centre on its vibrant tagline ‘The Future Today.’Situated at T.B. Jayah Mawatha, Colombo 10, the latest addition to the company’s countrywide network of service centres is undisputedly the largest and most sophisticated Customer Service Centre in Sri Lanka. The all new centre is home to over 150 customer service professionals trained in multiple technologies ranging from 3rd Generation Mobile Communications, Fixed Line and Broadband through to Digital Television, and promises an unmatched service experience to the company’s customers.Dialog Telekom, winner of the APCSC Asia Pacific Customer Excellence Award in 2007, has invested heavily in Customer Service infrastructure over the years, maintaining robust service standards against the backdrop of burgeoning growth and geographic expansion. “We are committed to delivering the promise of ‘The Future Today’ by our continuous efforts to place our valued customers at the heart of all our service delivery initiatives. Our aim is to provide a seamless world class service experience across all our customer touch points” said Sandra De Zoysa, Dialog’s Group Senior Vice President for Service Delivery. “We have made consistent investments in building the country’s best service team and the most advanced service infrastructure including a nation-wide network of online customer service centres and Sri Lanka’s largest and most advanced multi-channel contact centre. Today, our service leadership is further enhanced with our latest addition - the largest service centre to Dialog’s constellation of customer contact points and we look forward to continue setting industry standards by providing our customers with a market leading service experience.”

The 365 day customer centre will, in addition to face to face customer support, provide customers with technology specific experience zones and expert guidance and consultancy services. The zones feature a range of technologies including the company’s cutting edge portfolio of 3rd Generation services and facilities, fixed and mobile Broadband offerings and the Digital Television experience from Dialog TV. Dialog’s latest service centre will also include an exclusive premier service centre and VIP lounge dedicated to members of the company’s Club Vision programme. “Our Gold, Silver and Bronze card members are assured of unparalleled service levels and personalised attention at our premier centre,” said Zarina Rahim  Senior General Manager Key Client Services and Chief Corporate Liaison at Dialog Telekom.The state-of-the-art customer service centre spans 20,000 square feet and is supplemented with ample parking facilities providing Dialog customers with convenient access to a range of services and facilities at a single location. The service centre will be opened to customers from 9.00 a.m. to 6.00 p.m. on weekdays and from 10.00 a.m. to 6.00 p.m. during weekends.

Dialog Telekom, an ISO 9001 certified company, is a subsidiary of Telekom Malaysia. Dialog operates 2.5G and 3G Mobile Communications networks supporting the very latest in multimedia and mobile Internet services. The company has the distinction of being the first 3G operator in South Asia to commence commercial operations. Its local coverage spans all provinces of Sri Lanka, while international roaming is provided in over 200 countries. Dialog Telekom, the largest and fastest growing cellular service in Sri Lanka, serves a subscriber base in excess of 4 Million Sri Lankans. For more information log on to www.dialog.lk Photo : CUSTOMER SERVICE CONSULTANTSHighly trained customer service consultants attending to Dialog customers at the hi-tech Customer Service Centre located at T.B. Jayah Mawatha, Colombo 10.Photo : CUSTOMER SERVICE CENTRE  EXTERIOR The largest and most sophisticated Customer Service Centre in the country located at T.B. Jayah Mawatha, Colombo 10.