Union Call & Go now extended to “Call & Replace”

Union Assurance PLC was the first insurance company in Sri Lanka to introduce the most convenient “Call & Go” motor insurance policy, which allows customers involved in an accident to log an entry with the call centre and drive off without waiting at the scene of the accident for an assessor to inspect the damage etc.

The company has once again taken customer convenience to the next level by introducing “Call & Replace.”

Under this new scheme, Union “Call & Go” customers could have minor repairs such as damages to windscreens, side mirrors or lamps attended to at a time and place convenient to them.

“From a customers’ perspective one of the vital issues today is the lack of time to get minor repairs sorted out. There are many occasions that only your windscreen, lamps or side mirrors are damaged. We have focused directly on these key needs through “Call & Replace,” Senior Manager Marketing Dharshana Amarasinghe said.

Union Assurance has tied up with a number of leading suppliers who will visit customers and attend to the repairs as per their convenience. All expense related to accidental repairs will be bourne by Union Assurance.

“Union Assurance has always made very simple propositions to its customers, which have turned out to be absolute convenience factors. Through “Call & Replace,” the company has successfully leveraged the resources available in the country and provided customers a unique and efficient method to get their accident related repairs done,” noted Mr. Amarasinghe.