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Sri
Lanka to capitalise on Offshore IT Infrastructure Management
space
Eureka
Technology in strategic partnership with UST Global
Sri
Lanka’s leading IT Infrastructure Management company
Eureka Technology Partners (ETP), announced this week it has
signed a major contract and strategic partnership with UST
Global, an IT services company headquartered in the U.S.
ETP will remotely manage 6,000 desktops in ten countries from
their ISO 20000 certified Network Operating Center (NOC) in
Sri Lanka.
This is a significant step for both Eureka and Sri Lanka as
it clearly positions the country as a destination for offshore
IT Infrastructure Management services. In the ‘90s software
development was being offshored. This was followed by BPO
services in the early part of this decade. The third phase
of offshoring is Remote Infrastructure Management. A McKinsey
/ NASSCOM study estimates US$13 Billion in New Remote Infrastructure
Business coming into India in the next 5 years; a 6 fold increase
from current levels.
Remote Infrastructure Management enables organisations to
significantly reduce the number of incidents handled onsite.
As a result an organisation can significantly lessen costs
and improve service quality.
“Eureka has the capability to resolve over 70% of incidents
remotely via our ISO 20000 certified Network Operating Center,”
Director Operations Saman Jayawardena said.
“A team from UST spent time at their facilities in Sri
Lanka and came away convinced that Eureka is the right partner
for UST because their company values align well with UST values.
In addition, I believe Sri Lanka has a strong resource pool
to capitalize on the Remote Infrastructure Management space,”
UST Chief Information Officer Tony Velleca said.
UST is a leading provider of IT services and solutions for
Global 1000 firms. Headquartered in Aliso Viejo, California,
UST has over 6,000 employees and a clientele that includes
more than 40 Fortune 500 companies. The company is ISO 27001
and BS7799 certified and is being re-certified for CMMI Level
5. UST has a client-centric Global Engagement Model that combines
local, senior, on-site resources with the cost, scale and
quality advantages of an off-shore operation.
Eureka Technology Partners, established in 1996, has long
been one of Sri Lanka’s IT pioneers. Today it offers
a wide range of IT Infrastructure Management services, backed
by a highly respected team and a sterling service reputation.
In 2008, Eureka received ISO 20000 certification.
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