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Chinese
Passenger Assistants on SriLankan Airlines flights to
Beijing
SriLankan
Airlines has made its Beijing service even more convenient
for Chinese passengers, and now has a Chinese Language
Assistant on board each flight in addition to the airline’s
award-winning cabin crew.
Captain Milinda Ratnayake, Head of Service Delivery,
said: “At SriLankan, we are constantly looking
for ways and means to further enhance the level of convenience
and comfort of our passengers. The introduction of Chinese
Passenger Assistants will greatly assist our Chinese
passengers, many of whom are not fluent in English.”
SriLankan has a global reputation for Caring, Warm,
and Friendly service both on board and on the ground.
The airline has won such prestigious awards as “World’s
Friendliest Cabin Staff”, and First Runner-Up for
“World’s Best Cabin Crew”.
SriLankan Airlines is strongly supporting the efforts
of the Government of Sri Lanka to promote ties between
China and Sri Lanka, and has actively participated in
several travel fairs in various parts of China, in partnership
with Sri Lanka’s Ministry of Foreign Affairs, and
Sri Lanka Tourism Promotions Bureau. SriLankan flies
thrice weekly to Beijing from Colombo, via Bangkok,
on Sunday, Wednesday and Friday. The airline has recruited
several Chinese Passenger Assistants, all of whom have
prior experience in the travel industry. In addition
to flying from Beijing to Bangkok and Colombo, they
will be on hand to help out passengers at Colombo’s
Bandaranaike International Airport, including passengers
in transit.
Rashmore Ferdinands, Manager Inflight Service Delivery,
said: “We have provided them training at our in-house
facilities in Katunayake, to enhance the skills they
will require to assist our valued passengers.”
The airline is expecting strong growth in the China
market, with that country’s sustained economic
growth providing more and more of its people with the
ability to travel overseas for leisure. In addition,
a large number of Chinese visit Sri Lanka on official
or business travel.
SriLankan also provides convenient connections through
Colombo to the Middle East, Europe, and India.
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