Emirates SkyCargo launches paperless claims system

Emirates SkyCargo has launched a new SkyChain Customer Relations module through which customers can submit any post-sale feedback on the carrier’s products and services, and they can submit intent of claims or claim online.
The paper-free system enables the customers to access information on the status of their queries and claims at any time, and communicate with Emirates SkyCargo for follow-up on related issues.
The new system has three main functions.
The first function of the new system is its customer feedback which allows customers to submit feedback or comments to Emirates SkyCargo directly on the products and services they have experienced.
Customers can also submit an Intent of Claim whereby they notify Emirates SkyCargo of their intention to claim for an irregularity in their shipment within a stipulated time period.
Customers may also proceed directly into Submitting a Claim. Claims may be made by the airwaybill issuing agent, consignee, shipper or subrogated recovery agents on behalf of shipper or consignee. They simply need to log the details of their claim online and upload the supporting documents. If everything is in order, the claim resolution would be quickly processed.
Pradeep Kumar, Emirates Senior Vice President - Cargo Revenue Optimisation, said: “The advantages of the SkyChain Customer Relations module are numerous – users have total online transparency, they will save a lot of time by not having to submit physical documents as it is entirely paperless.”
Any registered user can make claims through the SkyChain Customer Relations module on www.skycargo.com.
There will be a demonstration on the website for the next three months.